INTRODUCTION

Welcome to the Woodchip & Magnolia Limited’s privacy notice.

Woodchip & Magnolia Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our websites (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

WOODCHIP & MAGNOLIA LTD Privacy Policy updated June 2022

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.woodchipandmagnolia.co.uk (the “Site”).

CONTROLLER

Woodchip & Magnolia Limited Limited is the data controller and responsible for your personal data (referred to as “Woodchip & Magnolia Limited”, "we", "us" or "our" in this privacy notice).We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

CONTACT DETAILS

Our full details are:

Full name of legal entity:

Woodchip & Magnolia Limited

Name or title of data privacy manager:

Nina Tarnowski

Email address:

nina@woodchipandmagnolia.co.uk

Postal address:

Customer Services, Woodchip & Magnolia Limited, Unit 9 Tower View Development, Brussels Road, Darwen, Lancashire, BB3 3RU.

Telephone number: +44 (0)1254241100

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. ICO, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Telephone: 0303 123 1113 or Email: https://ico.org.uk/global/contact-us/email/.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ,email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store you can read more about how Shopify uses your Personal Information here: Shopify https://www.shopify.com/legal/privacy.

We use Google Analytics to help us understand how our customers use the Site you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Clearpay for 0% Finance
Privacy Policy (clearpay.co.uk)

Yopto User-Generated Content Marketing Platform
https://www.yotpo.com/privacy

Klavio User- Generated Content Marketing Platform
Data Privacy & Third Party Cookies | Klaviyo Resources
 
Shipstation for the production of shipping labels
Privacy Policy | ShipStation 

UPS for parcel deliveries
UPS Privacy Notice | UPS - United Kingdom 

We would like to keep you up to date with our latest product launches or offers and when registering with our website you can opt-in to receive marketing communications from us. You can opt-out at any time by visiting ‘Your Account’ or by responding to one of our communications.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use technical Data from the following parties:

(a) Analytics providers Google, Yopto inside and outside the EU

(b) Marketing networks such Facebook, Instagram, Klavio and Pinterest based inside and outside the EU-

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads-
- Facebook: Control the ads you see | Facebook Help Centre
- Google: https://www.google.com/settings/ads/anonymous-
- Klavio: Click ‘Unsubscribe’ at the bottom of a marketing email.  

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS You have the right to view the information which Woodchip & Magnolia holds about you. Contact details above. There is more information regarding your rights on the Information Commissioners website www.ico.org.co.uk DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes to this notice we will notify you by updating it on the website. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us using the details given previously under the heading ‘Controller’.